If connecting the cable and rebooting the gateway doesn't fix the issue, visually inspect both ends to make sure that the pin isn't bent, broken off or so short that it won’t reach into the wall outlet or the gateway.Wait at least 5 minutes to see if the light returns to Solid White. Next, unplug the Ignite WiFi Gateway from power, wait 10 seconds, then plug it back in to force it to reboot.First, make sure that the coaxial cable is finger tight to the wall connector (if it doesn’t come straight in) and the Ignite WiFi Gateway.If it stops before that or turns Solid White, but you still can’t access the internet, try troubleshooting for the new light pattern based on the list below.
But, if the Ignite WiFi Gateway starts, wait at least 5 minutes for it to get back to Solid White before testing your internet.If none of these steps can get the light to turn on so the Ignite WiFi Gateway can start up, you can contact Technical Support for help.It’s important to test different outlets when possible because each outlet can fail on its own. If these steps don’t turn the light on and let the modem start to boot, try a different outlet or plug another device into the outlet.Avoid using switched outlets when possible as people often turn them off by mistake. Similarly, you’ll want to check that wall plugs controlled by light switches haven’t been turned off as well. If using a power bar or UPS, make sure that it's still turned on and plugged in.Make sure that the power cord is secure to the modem and plugged at the other end.
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